Help interest become action.
Answer product questions and help customers find a useful next step.
AI Support Agent · Scale
Great support.
More customers.
Answer questions. Keep useful customer notes. Learn from your team. An AI agent for email and chat that helps your business move forward.
- Email + chat
- Knowledge that grows
- Your team in control
Included on Scale after activation. Uses your site's AI budget.
A question becomes a conversation
Jordan · Website chat
I'm planning a garden redesign. Could we arrange a Saturday visit?
AI Support Agent
I'd be happy to help. I'll check with the team about Saturday visits.
Keep a potential customer moving forward.
Your judgment, when it matters
Private question to your team
Do we offer Saturday visits?
Your team · Private guidance
Yes, by request. Ask us to confirm a time before promising it.
Your guidance stays private.
One answer. Useful again.
Saturday visitsKnowledge updated
Available by request. The team must confirm a time before it is promised.
Source: verified team guidance
Better prepared for the next question.
The details don't disappear
JL
Jordan LeeVerified customer · Example
Private notes- Looking for
- Garden redesign
- Preference
- A Saturday visit
- Next step
- Confirm a time with the team
Useful context for your next conversation.
Answer. Learn. Remember. Repeat.
Keep interest alive.
Help turn a first question into a clear next step.
Learn what works.
Turn your team's guidance into useful knowledge.
Keep the context.
Know what customers need before you follow up.
Knowledge that grows
Your team answers once.
Your agent keeps the lesson.
New question? It asks your team privately. Useful guidance can automatically become knowledge for future conversations.
It updates existing facts, keeps approved sources close, and respects the notes you lock.
See how learning worksYour team's guidanceVerified business facts
Approved sourcesThe facts you trust
Business knowledgeReady for the next conversation
Saturday visitsUpdated from team guidance
Every customer has a story
Remember the person.
Not just the question.
What are they looking for? What matters to them? What should happen next?
Your agent can save these details as private customer notes, so your team has useful context long after the chat ends.
For verified customers, with the tools you enable. Customer details stay separate from shared knowledge.
We'd love a space for family dinners.
JL✓ Verified
Jordan Lee
Details worth remembering.
01
The goal
Redesign the garden for family dinners.
02
What matters
A low-maintenance outdoor space.
03
The next step
Ask the team to confirm a Saturday visit.
Useful facts. Saved for your team.
Context, kept.
Built for the next conversation
Less back-and-forth.
More room to grow.
Help people choose. Give your team context. Make following up feel like picking up a conversation.
Keep the conversation going.
Handle email and chat together, with email follow-up for verified customers away from chat.
Make the next hello count.
Give your team customer notes they can use when they follow up.
Your business. Your call.
Let it handle the conversation.
Keep the final say.
Give private guidance. Take over when you want to reply. Hand it back when you're ready.
You choose its tools, its instructions, and when it runs.
Agent handles it
Answers from your business knowledge.
Your team guides it
Private advice stays private.
You take over
Reply directly. Return control anytime automation is enabled.
Take the next step
Your next team member is ready.
A few good questions
Clear answers. From the start.
How does the agent improve its knowledge?
With learning enabled, it can automatically add and update useful business facts from your team's verified guidance and approved sources. It checks existing knowledge rather than creating conflicting copies. Locked notes stay protected. Customer claims alone cannot change your business policies.
What does it remember about customers?
With the right tools enabled, it saves useful facts and brief action notes for a verified customer: what they need, their preferences and what should happen next. These private customer notes stay separate from shared business knowledge. It does not save hidden AI reasoning.
Which plan includes AI Support Agent?
Scale, after owner activation. Starter, Growth and Enterprise do not include it. Support AI uses your site's shared AI budget; existing storage and mail allowances apply.
Can my team still answer?
Yes. Give private guidance while the agent handles the conversation, or take over and reply yourself. Return control when you are ready. You choose its tools and when automation runs.
Does it work on my existing website?
Yes. Enable website chat in Chat & settings and save. Your live Frontpage website loads it automatically. Other approved websites or apps use the installation code in settings. Customers can also write to your support email.
Can it see private customer details?
Only when the customer is verified and the relevant tools are enabled. Access stays limited to that customer. Typing an email address alone does not unlock their records or orders.
Is AI usage unlimited?
No. It shares your site's AI budget. If AI pauses for credits, your team can still handle conversations manually. See pricing for allowances and the developer reference for billing details.
Build your business. Back it with an agent.
Start building free. Add AI Support Agent on Scale when you are ready.
Free forever plan · No credit card required