Introducing AI Support Agent
Answer customer questions by email and website chat, help people buy, and save your team time.
“When will my order arrive?” “Will this product be back in stock?” “Which service do I need?” Customers want a useful answer, even when your team is busy or your business is closed.
AI Support Agent handles customer questions by email and website chat. It uses your business information, asks your team when it needs help, and keeps useful customer notes for future conversations.
My order shipped yesterday. When should it arrive?
Our standard delivery takes 3 to 5 business days after dispatch. If your order takes longer, I can ask our team to check.
24/7 customer support and sales
Give customers answers during the day, after closing, or while your team handles other work. With automation enabled, the agent uses your saved knowledge, approved sources, and public website to answer questions.
Delivery questions
Explain shipping times, collection options, and what to do if an order is late.
Product questions
Explain sizes, product details, and published restock information.
Sales questions
Help customers compare your products or services and find where to buy or enquire.
A shop can answer return questions. A repair business can explain its services. A salon can explain appointment options. Customers get the information they need to decide, and your team spends less time answering the same questions.
The delivery example uses a saved shipping policy. It does not show live parcel tracking. If a delivery date or restock date is not available, the agent can ask your team instead of guessing.
Automatically learns from your team's answers
You do not need to write a new help article every time your team answers a question. With learning enabled, the agent can automatically save useful business facts from private team guidance and approved sources for future replies.
For example, a customer asks, “When will the blue backpack be back in stock?” The website has no restock date, so the agent asks your team. Your team explains how to handle restock questions:
We put confirmed restock dates on the product page. If no date is listed, check with us before promising one.
Use the confirmed restock date on the product page. If there is no date, ask the team. Do not promise a date without confirmation.
You can review its saved knowledge and lock notes you want to protect. A customer's message cannot rewrite your business policies.
Automatically saves private customer notes
With customer-note tools enabled, the agent can record what a verified customer wants, their preferences, and the help they need. Your team can read those notes before replying, instead of asking the customer to explain everything again.
- Interested in
- A blue backpack.
- Preference
- The 20-litre size.
- Needs help with
- Finding out when it will be back in stock.
Customer notes stay private. They do not become shared business knowledge.
This gives your team useful details for a sales follow-up or a support reply. Private customer records require identity verification, and the agent only uses the customer tools you enable.
Get help from your team or take over
Some questions need a person. A customer might ask for a delivery exception, a special order, or a refund outside your normal policy. Tell the agent when to ask your team, so it checks before making a promise.
Give private guidance
Tell the agent how to answer. Your internal instructions do not go directly to the customer.
Reply yourself
Take over the conversation, send your reply, and return it to the agent when you are ready.
Set a private guidance email for yourself or your team. You can review conversations in the workspace and see whether the agent or a person is handling each one.
Email and website chat in one place
Create a support email address and enable chat on your live Frontpage website. You can change the chat greeting and appearance in settings. Frontpage installs chat on your live site without a code edit or a new publish.
Customers can ask general questions in chat. They must verify their identity before the agent accesses private customer details. Verified customers who leave chat can receive email follow-up, so they do not need to keep your website open.
You control what the agent can do
Add your delivery rules, return policy, product details, and instructions. Choose its tools, decide when it should ask for help, and pause automation whenever you need to. Your team can still handle conversations manually.
Already using Customer Inbox? AI Support Agent is its new name. Your saved settings, support addresses, chat branding, and conversations stay as they are.